الأسئلة الشائعة للمستخدمين المميزين:

> تحميل ملف جديد

البدء:

أسئلة حول الرفع:

  • What is the file size limit for حساب مميز™?

    Files up to 5غ.ب can be uploaded into your account from the site, depending on the level of Premium you purchased.

  • Are there any restrictions on the type of file that can be uploaded?

    We only prevent uploading of files with extensions that viruses commonly use. You can upload any type of file otherwise. We do not restrict use to images or movies or music etc. Files can even be encrypted or split. As long as the file complies with our terms of use, you can transfer it.

  • هل هناك أي قيود على محتوى ملفاتي؟

    نعم. يجب أن توافق على شروط الخدمة الخاصة بنا. sendspace للأغراض القانونية فقط. يتعاون sendspace مع جهات إنفاذ القانون.

  • هل يمكنني تقسيم ملفي؟

    نعم. التقسيم يجعل التعامل مع الملفات الكبيرة جداً أسهل.

  • كيف أقسم ملفاتي؟

    نوصي بـ WinZip أو 7-zip أو WinRAR. لتقسيم ملف Zip:

    1. Open or create the Zip file. Choose Split from the Actions menu. Specify the name to be used for the split Zip file. The name must be different from the name of the open Zip file. Specify the size to be used for the individual parts. You can choose from common sizes using the Part size drop-down list or you can specify your own size. To specify your own size, choose "Other size" in the drop-down list and type the desired size in the Other size field. You can specify the size in bytes, kilobytes (KB), or megabytes (MB); indicate which you're using by clicking the appropriate radio button. For uploading to sendspace, make sure you make the split files less than 300م.ب each. Click OK to create the split Zip file.

  • كيف أدمج الملفات المقسمة؟

    افتح ملف .zip مع جميع الأجزاء في نفس المجلد. للتنسيقات الأخرى (RAR، 7z)، راجع تعليماتها.

  • هل يمكنني إضافة كلمة مرور لحماية ملفاتي؟

    نعم. يمكن لأعضاء حساب مميز™ حماية الملفات بكلمة مرور من خلال My sendspace.

  • هل يمكنني رفع مجلد من جهاز الكمبيوتر الخاص بي؟

    لا تسمح المتصفحات برفع المجلدات. حدد ملفات متعددة أو أنشئ أرشيفاً.

  • ما هو الرفع عن بُعد؟

    متاح لأعضاء حساب مميز™. يمكننا جلب الملفات المستضافة بالفعل عبر الإنترنت.

  • Is my حساب مميز™ file storage space secure?

    Yes. The administration of the account and the listing of files in it is password-protected. Your files can only be accessed if you provide someone with a download link. We do not have a search facility and never provide file information to others. You can upload encrypted files and store them on our servers in that form. All حساب مميز™ files receive automatic backup on our server network so they still always available if/when hardware fails.

  • من يستطيع حذف الملف؟

    فقط صاحب الحساب و sendspace يمكنهما حذف الملفات. تحصل على رابط حذف بعد الرفع.

  • I lost the file deletion link, what should I do?

    Registered and logged in users can delete files in their account by going to My Account/My Files. We cannot establish that you are the uploader of the file(s) if you were not registered, logged in, and no longer have the delete link.

  • How long does a file remain available for a حساب مميز™ account?

    Your files will not be deleted for as long as you retain a حساب مميز™ account and they comply with our terms of service. Unlike some other service providers, we do not limit the number of downloads per file. حساب مميز™ account administrators are also able to set a maximum number of downloads, for example, 10, and set a time limit, for example, 10 days, if they wish. This is administered in MyFiles, in Mysendspace. حساب مميز™ is made available with as few imposed limits and as many options as possible, making it the ideal, flexible, business solution.

  • هل يمكنني تعيين حدود التنزيل الخاصة بي؟

    نعم. يمكن لأعضاء sendspace المميزين تعيين حدود التنزيل أو حدود زمنية في ملفاتي.

  • Do you backup uploads in case of hardware failure?

    Yes we do. Your uploaded files are protected by automatic backup and Network redundancy protocols designed to minimise downtime. We have a 99.9% uptime and our engineers are available 24/7.

  • لماذا سرعة الرفع لديّ بطيئة جدًا؟

    لا توجد قيود على سرعة الرفع. السرعة تعتمد على اتصالك، وليس على sendspace. يمكن لمستخدمي حساب مميز™ تحديد سرعة الرفع.

أسئلة حول التنزيل:

  • How fast can a file be downloaded?

    The actual download speed achieved is dependant on the downloader's type of connection to the Internet and traffic using the Internet at any given time. All حساب مميز™ files are offered without speed limits to all recipients. It is also possible for your recipients to download more than one of your files at a time.

  • How many simultaneous downloads of my files can sendspace handle?

    We have the capacity to serve all requests for your files. Download slots will always be available.

  • Can a broken download be resumed?

    Yes. Recipients can resume broken حساب مميز™ downloads using a browser or software that supports this. They can also use a download accelerator if they wish. Please keep in mind that we do not guarantee resumes of broken downloads and success depends heavily on the software being used.

  • I lost the file download link, what can I do?

    You, as an account administrator, can view and edit details for your uploaded files in 'Mysendspace/Myfiles'. If anyone contacts us to enquire about a file location, we will not give it, in order to maintain your file security. Only the حساب مميز™ account administrator is authorised to reveal the download location of their files.

  • Can users search sendspace for files?

    No. The account administrator determines who has access to any of their files. For copyright and privacy reasons we will not provide file links or a search facility to anyone else.

  • Who can download the files?

    Anyone, anywhere in the world, as long as they have been given the download file link.

  • If recipients share an IP or use a Proxy - can they still download?

    Yes. حساب مميز™ files are available without restrictions. A proxy server, or a shared IP, allows many computers on a network to share a single IP connection to the Internet. It is commonly used at places of employment, universities and some Internet Service Providers.