Noțiuni de bază:

• Ce este Cont Premium™?

  Cont Premium™ desemneaza tipurile de conturi avansate sendspace precum sendspace Pro™ sau sendspace Business™. Cont Premium™ permite distributia fisierelor in cel mai usor si mai rentabil mod, cu livrare garantata. Consultati pagina Vezi Planuri Premium pentru o comparatie.

• Ce este sendspace Pro™?

  sendspace Pro™ este pentru partajarea fisierelor mari cu link-uri directe la viteza maxima. Incarcati pana la 10GB. Nu se afiseaza niciodata publicitate.

• Ce este sendspace Business™?

  sendspace Business™ are toate beneficiile sendspace Pro™ distribuite intr-un grup de lucru.

• What happens if my Cont Premium™ bandwidth expires?

  You can monitor your Cont Premium™ account activity after login. If you are reaching the limits for your account you are able to upgrade to the next level or buy extra bandwidth at any time. We will also send you an email if the available bandwidth or storage space is close to the account limit so that you can upgrade if required. Your Cont Premium™ account must be manually renewed each month (unless you already chose to subscribe). If not, your account will expire automatically, removing the need for binding, long-term commitments.

• Is sendspace Cont Premium™ ad-free?

  Cont Premium™ is completely advertising-free. In fact, you can use the power of sendspace to transfer and exchange files and your users do not have to come to sendspace.com. Uploaded files can be set to download directly (often called hot-linking), and files can be uploaded through a dedicated DropBox placed in your own web pages. If you select to show a download page at sendspace, or use a DropBox Page hosted by us, no advertising will ever be shown.

• Can I link to my files from my website?

  Yes. Premium (Pro) files have multiple options, including a direct link to the files. If you post this link on your website it will download directly without redirecting the downloader to a page on sendspace. This is an ideal solution to keep visitors at your site yet keep overall bandwidth costs low by using the power of sendspace behind the scenes.

• Can I personalise the download page?

  Yes. You may use links that point to a download page on sendspace. You may add an image or logo by adding the URL of the image in 'Preferences', and add customized text. If you prefer the download page to totally match your website, it is better to simply post the direct download links there.

• Pot crea și partaja un folder online de fișiere?

  Da, toti utilizatorii inregistrati pot crea foldere pentru a organiza fisierele in Fisierele Mele din Mysendspace.

• Ce se întâmplă cu fișierele mele când șterg un folder?

  Daca stergeti un folder, fisierele dvs. nu sunt sterse imediat. Le puteti muta sau distruge folderul si fisierele.

• Ce este un DropBox sendspace?

  Un DropBox sendspace este o facilitate speciala de incarcare pentru a primi fisiere de la oricine. Disponibil pentru membrii Cont Premium™.

• Pot personaliza DropBox-ul meu sendspace?

  Da, puteti schimba culorile DropBox-ului pentru a se potrivi cu site-ul dvs. Personalizati usor DropBox-ul sendspace.

• Ce restricții se aplică DropBox-ului meu sendspace?

  DropBox-ul sendspace este legat de contul dvs. Se aplica aceleasi limite de dimensiune. Nu contorizam latimea de banda pentru incarcare.

• Ce este o pagină DropBox sendspace?

  O pagina DropBox sendspace este gazduita de sendspace pentru dvs. Disponibila pentru administratorii Cont Premium™.

• Pot personaliza pagina mea DropBox sendspace?

  Membrii Cont Premium™ pot adauga propriul logo si hyperlink. Textul implicit poate fi personalizat.

• Ce restricții se aplică paginii mele DropBox sendspace?

  Pagina DropBox sendspace este legata de contul dvs. Aceleasi limite de dimensiune. Nu contorizam latimea de banda pentru incarcare.

• Can I request a special feature?

  Yes. We have designed Cont Premium™ to meet the needs of individuals and businesses that need a reliable, worry-free, secure, file transfer solution. If you have a specific need, do not hesitate to contact us. We will consider your request and examine ways to implement it.

Întrebări despre încărcare:

• What is the file size limit for Cont Premium™?

  Files up to 5GB can be uploaded into your account from the site, depending on the level of Premium you purchased.

• Are there any restrictions on the type of file that can be uploaded?

  We only prevent uploading of files with extensions that viruses commonly use. You can upload any type of file otherwise. We do not restrict use to images or movies or music etc. Files can even be encrypted or split. As long as the file complies with our terms of use, you can transfer it.

• Există restricții privind conținutul fișierelor mele?

  Da. Trebuie sa fiti de acord cu Termeni de serviciu. sendspace este doar pentru scopuri legale. sendspace coopereaza cu organele de aplicare a legii.

• Pot împărți fișierul meu?

  Da. Impartirea face mai usor de gestionat fisierele foarte mari.

• Cum îmi împart fișierele?

  Recomandam WinZip, 7-zip sau WinRAR. Pentru a imparti un fisier Zip:

  1. Open or create the Zip file. Choose Split from the Actions menu. Specify the name to be used for the split Zip file. The name must be different from the name of the open Zip file. Specify the size to be used for the individual parts. You can choose from common sizes using the Part size drop-down list or you can specify your own size. To specify your own size, choose "Other size" in the drop-down list and type the desired size in the Other size field. You can specify the size in bytes, kilobytes (KB), or megabytes (MB); indicate which you're using by clicking the appropriate radio button. For uploading to sendspace, make sure you make the split files less than 300MB each. Click OK to create the split Zip file.

• Cum unesc fișierele împărțite?

  Deschideti fisierul .zip. Asigurati-va ca toate partile sunt in acelasi folder. Pentru alte formate (RAR, 7z), consultati fisierele de ajutor ale acestora.

• Pot adăuga o parolă pentru a-mi proteja fișierele?

  Da. Membrii Cont Premium™ pot proteja fisierele cu parola prin My sendspace.

• Pot încărca un folder de pe calculatorul meu?

  Browserele nu permit incarcarea folderelor. Selectati mai multe fisiere sau creati mai intai o arhiva.

• Ce este încărcarea de la distanță?

  Disponibil pentru membrii Cont Premium™. Putem prelua fisiere deja gazduite online.

• Is my Cont Premium™ file storage space secure?

  Yes. The administration of the account and the listing of files in it is password-protected. Your files can only be accessed if you provide someone with a download link. We do not have a search facility and never provide file information to others. You can upload encrypted files and store them on our servers in that form. All Cont Premium™ files receive automatic backup on our server network so they still always available if/when hardware fails.

• Cine poate șterge fișierul?

  Doar titularul contului si sendspace pot sterge fisierele. Primiti un link de stergere dupa incarcare.

• I lost the file deletion link, what should I do?

  Registered and logged in users can delete files in their account by going to My Account/My Files. We cannot establish that you are the uploader of the file(s) if you were not registered, logged in, and no longer have the delete link.

• How long does a file remain available for a Cont Premium™ account?

  Your files will not be deleted for as long as you retain a Cont Premium™ account and they comply with our terms of service. Unlike some other service providers, we do not limit the number of downloads per file. Cont Premium™ account administrators are also able to set a maximum number of downloads, for example, 10, and set a time limit, for example, 10 days, if they wish. This is administered in MyFiles, in Mysendspace. Cont Premium™ is made available with as few imposed limits and as many options as possible, making it the ideal, flexible, business solution.

• Pot seta propriile limite de descărcare?

  Da. Membrii premium sendspace pot seta limite de descarcare sau limite de timp in Fisierele Mele.

• Do you backup uploads in case of hardware failure?

  Yes we do. Your uploaded files are protected by automatic backup and Network redundancy protocols designed to minimise downtime. We have a 99.9% uptime and our engineers are available 24/7.

• De ce viteza mea de încărcare este atât de lentă?

  Permitem incarcari fara restrictii de viteza. Viteza depinde de conexiunea dvs., nu de sendspace. Utilizatorii Cont Premium™ pot limita viteza de incarcare.

Întrebări despre descărcare:

• How fast can a file be downloaded?

  The actual download speed achieved is dependant on the downloader's type of connection to the Internet and traffic using the Internet at any given time. All Cont Premium™ files are offered without speed limits to all recipients. It is also possible for your recipients to download more than one of your files at a time.

• How many simultaneous downloads of my files can sendspace handle?

  We have the capacity to serve all requests for your files. Download slots will always be available.

• Can a broken download be resumed?

  Yes. Recipients can resume broken Cont Premium™ downloads using a browser or software that supports this. They can also use a download accelerator if they wish. Please keep in mind that we do not guarantee resumes of broken downloads and success depends heavily on the software being used.

• I lost the file download link, what can I do?

  You, as an account administrator, can view and edit details for your uploaded files in 'Mysendspace/Myfiles'. If anyone contacts us to enquire about a file location, we will not give it, in order to maintain your file security. Only the Cont Premium™ account administrator is authorised to reveal the download location of their files.

• Can users search sendspace for files?

  No. The account administrator determines who has access to any of their files. For copyright and privacy reasons we will not provide file links or a search facility to anyone else.

• Who can download the files?

  Anyone, anywhere in the world, as long as they have been given the download file link.

• If recipients share an IP or use a Proxy - can they still download?

  Yes. Cont Premium™ files are available without restrictions. A proxy server, or a shared IP, allows many computers on a network to share a single IP connection to the Internet. It is commonly used at places of employment, universities and some Internet Service Providers.