Začetek dela:

• Kaj je Premium račun™?

  Premium račun™ je izraz za napredne vrste računov sendspace, kot sta sendspace Pro™ ali sendspace Business™. Premium račun™ je naša premijska storitev, ki omogoča najlažjo distribucijo vaših datotek. Uporabnik Premium račun™ ima veliko več prednosti kot imetnik omejenega računa sendspace Lite™. Oglejte si naše Premium načrti stran za primerjavo.

• Kaj je sendspace Pro™?

  sendspace Pro™ je zasnovan za deljenje velikih datotek z neposrednimi povezavami pri polni hitrosti. Naložite lahko datoteke do 10GB. Oglaševanje ni nikoli prikazano.

• Kaj je sendspace Business™?

  sendspace Business™ je zasnovan tako, da ima vse zmožnosti računa sendspace Pro™, razširjene na delovno skupino več uporabnikov.

• What happens if my Premium račun™ bandwidth expires?

  You can monitor your Premium račun™ account activity after login. If you are reaching the limits for your account you are able to upgrade to the next level or buy extra bandwidth at any time. We will also send you an email if the available bandwidth or storage space is close to the account limit so that you can upgrade if required. Your Premium račun™ account must be manually renewed each month (unless you already chose to subscribe). If not, your account will expire automatically, removing the need for binding, long-term commitments.

• Is sendspace Premium račun™ ad-free?

  Premium račun™ is completely advertising-free. In fact, you can use the power of sendspace to transfer and exchange files and your users do not have to come to sendspace.com. Uploaded files can be set to download directly (often called hot-linking), and files can be uploaded through a dedicated DropBox placed in your own web pages. If you select to show a download page at sendspace, or use a DropBox Page hosted by us, no advertising will ever be shown.

• Can I link to my files from my website?

  Yes. Premium (Pro) files have multiple options, including a direct link to the files. If you post this link on your website it will download directly without redirecting the downloader to a page on sendspace. This is an ideal solution to keep visitors at your site yet keep overall bandwidth costs low by using the power of sendspace behind the scenes.

• Can I personalise the download page?

  Yes. You may use links that point to a download page on sendspace. You may add an image or logo by adding the URL of the image in 'Preferences', and add customized text. If you prefer the download page to totally match your website, it is better to simply post the direct download links there.

• Ali lahko ustvarim in delim spletno mapo z datotekami?

  Da, vsi registrirani uporabniki lahko ustvarijo mape za organizacijo naloženih datotek. To se naredi v Moje datoteke, ki je možnost v meniju Mojsendspace.

• Kaj se zgodi z mojimi datotekami, ko izbrišem mapo?

  Če se odločite izbrisati mapo, vaše datoteke niso takoj izbrisane. Lahko jih premaknete v privzeto mapo. Druga možnost je uničenje mape in datotek v njej.

• Kaj je sendspace DropBox?

  sendspace DropBox je posebna nalagalna naprava, kamor vam lahko kdorkoli pošlje datoteke. Vse datoteke gredo neposredno v mapo, ki jo izberete. Ta storitev je na voljo članom Premium račun™.

• Ali lahko prilagodim svoj sendspace DropBox?

  Da, spremenite lahko barve v DropBoxu, da se ujemajo z vašo spletno stranjo. To olajša prilagoditev vašega sendspace DropBoxa.

• Katere omejitve veljajo za moj sendspace DropBox?

  sendspace DropBox je povezan z vašim računom. Veljajo enake omejitve velikosti. Pasovne širine nalaganja ne štejemo.

• Kaj je stran sendspace DropBox?

  sendspace DropBox stran je posebna nalagalna naprava. Za razliko od običajnega DropBoxa, sendspace gosti spletno stran za vas. Ta storitev je na voljo administratorjem Premium račun™.

• Ali lahko prilagodim svojo stran sendspace DropBox?

  Člani Premium račun™ lahko dodajo svoj logotip na vrh strani in celo dodajo hiperpovezavo do svoje spletne strani.

• Katere omejitve veljajo za mojo stran sendspace DropBox?

  sendspace DropBox stran je povezana z vašim računom. Veljajo enake omejitve velikosti. Pasovne širine nalaganja ne štejemo.

• Can I request a special feature?

  Yes. We have designed Premium račun™ to meet the needs of individuals and businesses that need a reliable, worry-free, secure, file transfer solution. If you have a specific need, do not hesitate to contact us. We will consider your request and examine ways to implement it.

Vprašanja o nalaganju:

• What is the file size limit for Premium račun™?

  Files up to 5GB can be uploaded into your account from the site, depending on the level of Premium you purchased.

• Are there any restrictions on the type of file that can be uploaded?

  We only prevent uploading of files with extensions that viruses commonly use. You can upload any type of file otherwise. We do not restrict use to images or movies or music etc. Files can even be encrypted or split. As long as the file complies with our terms of use, you can transfer it.

• Ali obstajajo omejitve glede vsebine mojih datotek?

  Da. Pred nalaganjem se morate strinjati z našimi Pogoji storitve. sendspace se sme uporabljati samo za zakonite namene. sendspace bo v celoti sodeloval z organi pregona, če obstaja sum kaznivega dejanja.

• Ali lahko razdelim svojo datoteko?

  Da, lahko. Razdelitev lahko olajša nalaganje in prenašanje izjemno velikih datotek.

• Kako razdelim svoje datoteke?

  Priporočamo uporabo programa za arhiviranje, kot so WinZip, 7-zip ali WinRAR. Za razdelitev datoteke Zip na manjše dele:

  1. Open or create the Zip file. Choose Split from the Actions menu. Specify the name to be used for the split Zip file. The name must be different from the name of the open Zip file. Specify the size to be used for the individual parts. You can choose from common sizes using the Part size drop-down list or you can specify your own size. To specify your own size, choose "Other size" in the drop-down list and type the desired size in the Other size field. You can specify the size in bytes, kilobytes (KB), or megabytes (MB); indicate which you're using by clicking the appropriate radio button. For uploading to sendspace, make sure you make the split files less than 300MB each. Click OK to create the split Zip file.

• Kako združim razdeljene datoteke?

  Če je bila datoteka razdeljena s programom za arhiviranje, odprite datoteko s končnico .zip. Prepričajte se, da so vsi deli v isti mapi. Če imate težave, priporočamo WinZip.

• Ali lahko dodam geslo za zaščito svojih datotek?

  Da. Člani Premium račun™ lahko dodajo geslo za zaščito svojih datotek prek funkcije urejanja datotek v Moj sendspace.

• Ali lahko naložim mapo iz svojega računalnika?

  Spletni brskalniki ne omogočajo izbire mape za nalaganje. Izberete ali povlečete lahko več datotek ali pred nalaganjem ustvarite en arhiv.

• Kaj je oddaljeno nalaganje?

  Ta storitev je na voljo članom Premium račun™. Če je vaša datoteka že gostovana na internetu, jo lahko prenesemo za vas.

• Is my Premium račun™ file storage space secure?

  Yes. The administration of the account and the listing of files in it is password-protected. Your files can only be accessed if you provide someone with a download link. We do not have a search facility and never provide file information to others. You can upload encrypted files and store them on our servers in that form. All Premium račun™ files receive automatic backup on our server network so they still always available if/when hardware fails.

• Kdo lahko izbriše datoteko?

  Datoteko lahko izbriše samo lastnik računa in sendspace. Po nalaganju boste prejeli posebno povezavo za brisanje.

• I lost the file deletion link, what should I do?

  Registered and logged in users can delete files in their account by going to My Account/My Files. We cannot establish that you are the uploader of the file(s) if you were not registered, logged in, and no longer have the delete link.

• How long does a file remain available for a Premium račun™ account?

  Your files will not be deleted for as long as you retain a Premium račun™ account and they comply with our terms of service. Unlike some other service providers, we do not limit the number of downloads per file. Premium račun™ account administrators are also able to set a maximum number of downloads, for example, 10, and set a time limit, for example, 10 days, if they wish. This is administered in MyFiles, in Mysendspace. Premium račun™ is made available with as few imposed limits and as many options as possible, making it the ideal, flexible, business solution.

• Ali lahko nastavim lastne omejitve prenosov?

  Da. Premijski člani sendspace lahko omejijo število prenosov ali nastavijo časovno omejitev. To se upravlja v Moje datoteke.

• Do you backup uploads in case of hardware failure?

  Yes we do. Your uploaded files are protected by automatic backup and Network redundancy protocols designed to minimise downtime. We have a 99.9% uptime and our engineers are available 24/7.

• Zakaj je hitrost mojega nalaganja tako počasna?

  Omogočamo nalaganje brez omejitev hitrosti. Hitrost nalaganja je odvisna od vaše širokopasovne povezave. Uporabniki Premium račun™ lahko dodatno omejijo hitrost nalaganja.

Vprašanja o prenosu:

• How fast can a file be downloaded?

  The actual download speed achieved is dependant on the downloader's type of connection to the Internet and traffic using the Internet at any given time. All Premium račun™ files are offered without speed limits to all recipients. It is also possible for your recipients to download more than one of your files at a time.

• How many simultaneous downloads of my files can sendspace handle?

  We have the capacity to serve all requests for your files. Download slots will always be available.

• Can a broken download be resumed?

  Yes. Recipients can resume broken Premium račun™ downloads using a browser or software that supports this. They can also use a download accelerator if they wish. Please keep in mind that we do not guarantee resumes of broken downloads and success depends heavily on the software being used.

• I lost the file download link, what can I do?

  You, as an account administrator, can view and edit details for your uploaded files in 'Mysendspace/Myfiles'. If anyone contacts us to enquire about a file location, we will not give it, in order to maintain your file security. Only the Premium račun™ account administrator is authorised to reveal the download location of their files.

• Can users search sendspace for files?

  No. The account administrator determines who has access to any of their files. For copyright and privacy reasons we will not provide file links or a search facility to anyone else.

• Who can download the files?

  Anyone, anywhere in the world, as long as they have been given the download file link.

• If recipients share an IP or use a Proxy - can they still download?

  Yes. Premium račun™ files are available without restrictions. A proxy server, or a shared IP, allows many computers on a network to share a single IP connection to the Internet. It is commonly used at places of employment, universities and some Internet Service Providers.