入门指南:

• 什么是高级账户™？

  高级账户™表示高级账户，如sendspace 专业版™或sendspace 企业版™。 高级账户™可轻松分发文件并保证送达。查看我们的 高级套餐进行比较。

• 什么是sendspace 专业版™？

  sendspace 专业版™用于通过直接链接共享大文件。上传最大10GB。无广告。

• 什么是sendspace 企业版™？

  sendspace 企业版™为工作组提供sendspace 专业版™的所有优势。

• What happens if my 高级账户™ bandwidth expires?

  You can monitor your 高级账户™ account activity after login. If you are reaching the limits for your account you are able to upgrade to the next level or buy extra bandwidth at any time. We will also send you an email if the available bandwidth or storage space is close to the account limit so that you can upgrade if required. Your 高级账户™ account must be manually renewed each month (unless you already chose to subscribe). If not, your account will expire automatically, removing the need for binding, long-term commitments.

• Is sendspace 高级账户™ ad-free?

  高级账户™ is completely advertising-free. In fact, you can use the power of sendspace to transfer and exchange files and your users do not have to come to sendspace.com. Uploaded files can be set to download directly (often called hot-linking), and files can be uploaded through a dedicated DropBox placed in your own web pages. If you select to show a download page at sendspace, or use a DropBox Page hosted by us, no advertising will ever be shown.

• Can I link to my files from my website?

  Yes. Premium (Pro) files have multiple options, including a direct link to the files. If you post this link on your website it will download directly without redirecting the downloader to a page on sendspace. This is an ideal solution to keep visitors at your site yet keep overall bandwidth costs low by using the power of sendspace behind the scenes.

• Can I personalise the download page?

  Yes. You may use links that point to a download page on sendspace. You may add an image or logo by adding the URL of the image in 'Preferences', and add customized text. If you prefer the download page to totally match your website, it is better to simply post the direct download links there.

• 我可以创建和共享在线文件夹吗？

  是的，注册用户可以在Mysendspace的我的文件中创建文件夹。

• 删除文件夹时我的文件会怎样？

  删除文件夹不会立即删除文件。您可以移动文件或同时销毁文件夹和文件。

• 什么是sendspace DropBox？

  sendspace DropBox允许任何人向您发送文件。高级账户™会员可用。

• 我可以自定义我的sendspace DropBox吗？

  是的，您可以更改DropBox颜色以匹配您的网站。轻松自定义您的sendspace DropBox。

• 我的sendspace DropBox有哪些限制？

  sendspace DropBox与您的账户关联。大小限制相同。不计入上传带宽。

• 什么是sendspace DropBox页面？

  sendspace DropBox页面由sendspace托管。高级账户™管理员可用。

• 我可以自定义我的sendspace DropBox页面吗？

  高级账户™会员可以添加其标志和超链接。默认文本可自定义。

• 我的sendspace DropBox页面有哪些限制？

  sendspace DropBox页面与您的账户关联。限制相同。不计入上传带宽。

• Can I request a special feature?

  Yes. We have designed 高级账户™ to meet the needs of individuals and businesses that need a reliable, worry-free, secure, file transfer solution. If you have a specific need, do not hesitate to contact us. We will consider your request and examine ways to implement it.

上传问题:

• What is the file size limit for 高级账户™?

  Files up to 5GB can be uploaded into your account from the site, depending on the level of Premium you purchased.

• Are there any restrictions on the type of file that can be uploaded?

  We only prevent uploading of files with extensions that viruses commonly use. You can upload any type of file otherwise. We do not restrict use to images or movies or music etc. Files can even be encrypted or split. As long as the file complies with our terms of use, you can transfer it.

• 我的文件内容有限制吗？

  是的。请同意我们的服务条款。sendspace仅用于合法目的。 sendspace配合执法机构。

• 我可以拆分文件吗？

  是的。分割有助于处理超大文件。

• 如何拆分文件？

  使用WinZip、7-zip或WinRAR。 要分割Zip文件：

  1. Open or create the Zip file. Choose Split from the Actions menu. Specify the name to be used for the split Zip file. The name must be different from the name of the open Zip file. Specify the size to be used for the individual parts. You can choose from common sizes using the Part size drop-down list or you can specify your own size. To specify your own size, choose "Other size" in the drop-down list and type the desired size in the Other size field. You can specify the size in bytes, kilobytes (KB), or megabytes (MB); indicate which you're using by clicking the appropriate radio button. For uploading to sendspace, make sure you make the split files less than 300MB each. Click OK to create the split Zip file.

• 如何合并拆分的文件？

  将所有部分放在一起打开.zip文件。对于RAR、7z等，请参阅其帮助文档。

• 我可以添加密码来保护我的文件吗？

  是的。高级账户™会员可以通过My sendspace对文件设置密码保护。

• 我可以从电脑上传文件夹吗？

  浏览器无法上传文件夹。请选择多个文件或创建压缩包。

• 什么是远程上传？

  高级账户™可用。我们可以获取在线托管的文件。

• Is my 高级账户™ file storage space secure?

  Yes. The administration of the account and the listing of files in it is password-protected. Your files can only be accessed if you provide someone with a download link. We do not have a search facility and never provide file information to others. You can upload encrypted files and store them on our servers in that form. All 高级账户™ files receive automatic backup on our server network so they still always available if/when hardware fails.

• 谁可以删除文件？

  只有账户持有人和sendspace可以删除文件。上传后会提供删除链接。

• I lost the file deletion link, what should I do?

  Registered and logged in users can delete files in their account by going to My Account/My Files. We cannot establish that you are the uploader of the file(s) if you were not registered, logged in, and no longer have the delete link.

• How long does a file remain available for a 高级账户™ account?

  Your files will not be deleted for as long as you retain a 高级账户™ account and they comply with our terms of service. Unlike some other service providers, we do not limit the number of downloads per file. 高级账户™ account administrators are also able to set a maximum number of downloads, for example, 10, and set a time limit, for example, 10 days, if they wish. This is administered in MyFiles, in Mysendspace. 高级账户™ is made available with as few imposed limits and as many options as possible, making it the ideal, flexible, business solution.

• 我可以设置自己的下载限制吗？

  是的。sendspace高级会员可以在我的文件中设置下载或时间限制。

• Do you backup uploads in case of hardware failure?

  Yes we do. Your uploaded files are protected by automatic backup and Network redundancy protocols designed to minimise downtime. We have a 99.9% uptime and our engineers are available 24/7.

• 为什么我的上传速度这么慢？

  无上传速度限制。速度取决于您的连接。高级账户™可以限制速度。

下载问题:

• How fast can a file be downloaded?

  The actual download speed achieved is dependant on the downloader's type of connection to the Internet and traffic using the Internet at any given time. All 高级账户™ files are offered without speed limits to all recipients. It is also possible for your recipients to download more than one of your files at a time.

• How many simultaneous downloads of my files can sendspace handle?

  We have the capacity to serve all requests for your files. Download slots will always be available.

• Can a broken download be resumed?

  Yes. Recipients can resume broken 高级账户™ downloads using a browser or software that supports this. They can also use a download accelerator if they wish. Please keep in mind that we do not guarantee resumes of broken downloads and success depends heavily on the software being used.

• I lost the file download link, what can I do?

  You, as an account administrator, can view and edit details for your uploaded files in 'Mysendspace/Myfiles'. If anyone contacts us to enquire about a file location, we will not give it, in order to maintain your file security. Only the 高级账户™ account administrator is authorised to reveal the download location of their files.

• Can users search sendspace for files?

  No. The account administrator determines who has access to any of their files. For copyright and privacy reasons we will not provide file links or a search facility to anyone else.

• Who can download the files?

  Anyone, anywhere in the world, as long as they have been given the download file link.

• If recipients share an IP or use a Proxy - can they still download?

  Yes. 高级账户™ files are available without restrictions. A proxy server, or a shared IP, allows many computers on a network to share a single IP connection to the Internet. It is commonly used at places of employment, universities and some Internet Service Providers.