Getting Started:

• What is sendspace Premium™?

  sendspace Premium™ is a term to denote sendspace's advanced account types, such as sendspace Pro™ or sendspace Business™. We often refer to the various sendspace Premium™ user types as Pro users as well, for historical reasons, since for the most part they all have access to sendspace Pro™ benefits.
  
  sendspace Premium™ is our premium service to enable your files to be distributed in the easiest, most cost-effective way. All Premium files are made available with guaranteed delivery at maximum available speed. sendspace Premium™ administrators pay for the bandwidth used in downloading their files. Files can be directly accessed (hot-linked) enabling seamless integration into your website.A sendspace Premium™ user has many more benefits and access to features than the limited sendspace Lite™ account holder. See our Premium plans page for a comparison.

• What is sendspace Pro™?

  sendspace Pro™ is designed for sharing your big files with direct links at full speed. You can upload files up to 10GB (depending on what level you purchase). No advertising is ever shown. Your recipients get instant access anytime, anywhere.

• What is sendspace Business™?

  sendspace Business™ is designed to have all the capabilites and benefits of a sendspace Pro™ account spanned across a work group of several users.

• How do I use sendspace as sendspace Premium™?

  sendspace has many great features. We have made a step-by-step guide to help you use our site. It is in PDF format. Download the Pro User Guide PDF and discover what Pro can do!.

• What happens if my sendspace Premium™ bandwidth expires?

  You can monitor your sendspace Premium™ account activity after login. If you are reaching the limits for your account you are able to upgrade to the next level or buy extra bandwidth at any time. We will also send you an email if the available bandwidth or storage space is close to the account limit so that you can upgrade if required. Your sendspace Premium™ account must be manually renewed each month (unless you already chose to subscribe). If not, your account will expire automatically, removing the need for binding, long-term commitments.

• Is sendspace sendspace Premium™ ad-free?

  sendspace Premium™ is completely advertising-free. In fact, you can use the power of sendspace to transfer and exchange files and your users do not have to come to sendspace.com. Uploaded files can be set to download directly (often called hot-linking), and files can be uploaded through a dedicated DropBox placed in your own web pages. If you select to show a download page at sendspace, or use a DropBox Page hosted by us, no advertising will ever be shown.

• What is the Wizard tool?

  sendspace Wizard is a free desktop tool that lets you upload (and download, if you are a premium member) multiple files using your sendspace account. Our software tool is completely ad-free!

• How do I use the Wizard Tool?

  Please go to our Wizard FAQ page or Download the Wizard Step-By-Step User Guide.

• Can I link to my files from my website?

  Yes. Premium (Pro) files have multiple options, including a direct link to the files. If you post this link on your website it will download directly without redirecting the downloader to a page on sendspace. This is an ideal solution to keep visitors at your site yet keep overall bandwidth costs low by using the power of sendspace behind the scenes.

• Can I personalise the download page?

  Yes. You may use links that point to a download page on sendspace. You may add an image or logo by adding the URL of the image in 'Preferences', and add customized text. If you prefer the download page to totally match your website, it is better to simply post the direct download links there.

• Can I create and share an online folder of files?

  Yes, all registered users can create folders to organize their uploaded files. This is done in 'MyFiles', a menu option in 'Mysendspace'. By default, each folder is private, but in 'Folder Options' you may change this to 'Shared' and a folder URL will be created for you to give to others. This easy to use option is ideal for arranging and distributing sets of files. Please note: It is not possible to upload folders on your computer as one upload - you create a folder online and upload files to it.

• What happens to my files when I delete a folder?

  If you decide to delete a folder your files are not deleted right away. You may wish to move them to the Default folder where they can be further selected and deleted as usual. The other option is to 'destroy' both the folder and files contained.

• What is a sendspace DropBox?

  A sendspace DropBox is a special upload facility, where files can be sent to you (by anyone who doesn't have an account with sendspace or from outside sendspace as well). All files uploaded through a sendspace DropBox go directly to a folder you select. It's like having your own virtual postbox for big files! You put the small DropBox widget code into your web pages and people can upload directly from your website into your account. The uploader is not given a file link. You have the option of being sent an email every time your DropBox is used. If the folder is private, you receive the file to use as you please (you decide whether to keep or share it further). If the folder is 'shared', all who know the 'shared' folder address will see the uploaded file and be able to download it. Using a sendspace DropBox, you can receive files or create your own file-sharing network, making it ideal for friends and businesses to distribute files easily. This service is available to sendspace Premium™ members and is created/edited through Mysendspace.

• Can I customize my sendspace DropBox?

  Yes, you are able to change the colors used in the DropBox to blend it into your site. We provide a few palettes to choose from, or you may make a custom palette. We store the information so the code in your pages does not change when you make changes. This makes it much easier for you to customize your sendspace DropBox without having to change your webpage code every time.

• What restrictions apply to my sendspace DropBox?

  The sendspace DropBox is linked to your account. The same size limits apply, depending on your account type. Remember, unlike other services, we do not count upload bandwidth. Users can upload any type of file as long as they comply with our terms of service. The uploader and the account holder must ensure files comply with our terms of service.

• What is a sendspace DropBox Page?

  A sendspace DropBox Page is a special upload facility, where files can be sent to you (by anyone who doesn't have an account with sendspace or from outside sendspace as well). All files uploaded through a sendspace DropBox Page go directly to a folder you select. Unlike the regular DropBox, sendspace will host the webpage for you. This is useful if you do not have a website of your own but still want to use our DropBox service to receive files. The uploader is not given a file link. You have the option of being sent an email every time your DropBox is used. If the folder is private, you receive the file to use as you please (you decide whether to keep or share it further). If the folder is 'shared', all who know the 'shared' folder address will see the uploaded file and be able to download it. Using a sendspace DropBox, you can receive files or create your own file-sharing network, making it ideal for friends and businesses to distribute files easily. This service is available to sendspace Premium™ administrators and is created/edited through Mysendspace.

• Can I customize my sendspace DropBox Page?

  sendspace Premium™ members can add their own logo at the head of the page, and even add a hyperlink to their site. The default welcome text can be replaced with more relevant information to your business or for your uploader. You are also able to change the default text that is displayed after an upload is completed. To make a fully customized page, we recommend the regular DropBox integrated into your existing site.

• What restrictions apply to my sendspace DropBox Page?

  The sendspace DropBox Page is linked to your account. The same size limits apply, depending on your account type. We do not count upload bandwidth. Users can upload any type of file as long as they comply with our terms of service. The uploader and the account holder must ensure files comply with our terms of service.

• Can I request a special feature?

  Yes. We have designed sendspace Premium™ to meet the needs of individuals and businesses that need a reliable, worry-free, secure, file transfer solution. If you have a specific need, do not hesitate to contact us. We will consider your request and examine ways to implement it.

Upload Questions:

• What is the file size limit for sendspace Premium™?

  Files up to 5GB can be uploaded into your account from the site, and up to 10GB if you are using the Wizard, depending on the level of Premium you purchased.

• Are there any restrictions on the type of file that can be uploaded?

  We only prevent uploading of files with extensions that viruses commonly use. You can upload any type of file otherwise. We do not restrict use to images or movies or music etc. Files can even be encrypted or split. As long as the file complies with our terms of use, you can transfer it.

• Are there any restrictions on the content of my files?

  Yes. You must agree to our Terms of Service before uploading a file. This includes the following: sendspace may be used only for lawful purposes. Transmission, distribution or storage of any material in violation of any applicable law or regulation, including export control laws, is prohibited. This includes, without limitation, material protected by patent, copyright, trademark, service mark, trade secret or other intellectual property rights. If you use another party's material, you must obtain prior authorization. By using the Services, you represent and warrant that you are the author and copyright owner and/or proper licensee with respect to any hosted content and you further represent and warrant that no content violates the trademark or rights of any third party.
  
  sendspace will cooperate fully with any criminal investigation into a users's violation of any act of law concerning child pornography. sendspace may involve and cooperate with law enforcement if a criminal violation is suspected. This may result in disclosing all information available to sendspace including but not limited to information contained in user's profiles, folders, transmissions, communications, passwords, or any other information sendspace considers applicable.

• Can I split my file?

  Yes you can do this. This feature may make it easier to upload and download extra-large files. Some users experience difficulties uploading and downloading extra-large files so splitting can be very useful.

• How do I split my files?

  We recommend you use an archiving utility program, such as WinZip, 7-zip or WinRAR.
  
  The following information applies to WinZip. If you are using a different program, refer to its help files if you are unsure how to proceed. To split a Zip file into smaller pieces:

  1. Open or create the Zip file.
  2. Choose Split from the Actions menu.
  3. Specify the name to be used for the split Zip file.
  4. The name must be different from the name of the open Zip file.
  5. Specify the size to be used for the individual parts.
  6. You can choose from common sizes using the Part size drop-down list or you can specify your own size.
  7. To specify your own size, choose "Other size" in the drop-down list and type the desired size in the Other size field.
  8. You can specify the size in bytes, kilobytes (KB), or megabytes (MB); indicate which you're using by clicking the appropriate radio button. For uploading to sendspace, make sure you make the split files less than 300MB each.
  9. Click OK to create the split Zip file.

• How do I join split files?

  If the file was split with a archiving utility program, open the file with the .zip extension. Please make sure all the parts are in the same location or folder. Don't try to open any of the files with the numbered extensions; your zip utility program usually won't recognize them as Zip files. Once the split Zip file has been opened, you can work with it much as you would work with a regular Zip file. The split Zip file format is an extension of the Zip 2.0 specification. Therefore, some older Zip utility programs may not be able to open split Zip files. If you experience any difficulties, we recommend using WinZip. If the file was split using a different compression format, such as RAR, 7z etc., please refer to the help files of the corresponding utility program if you are unsure how to proceed. We are not able to offer further technical advice.

• Can I add a password to protect my files?

  Yes. sendspace Premium™ members have the option of adding a password to protect their files. This can be done when uploading or at a later date through the "My sendspace" file edit feature. You can add an alphanumerical code, up to 10 characters, to further secure your files to authorized downloaders. This option is not available to free users, but file archives can still be password protected in the usual way, using archiving programs such as WinZip.

• Can I upload a folder from my computer?

  Web browsers do not allow you to select a folder for upload. However, you can select or drag in several files for uploading in sequence. Another way is to create a single archive, such as a zip file, of the contents of your folder before uploading. This process takes only a few seconds, and the compressed archive is often smaller in size than the original files making upload faster.

• What is Remote Uploading?

  This service is available to sendspace Premium™ members. If your file is already hosted somewhere on the Internet, we can fetch it for you and add it to your account. All we need is the HTTP or FTP link to the file and it will be collected. To use this service, follow the link called 'Remote Upload' and enter the URL details. We also support username and password authentication, if needed. A URL format for file locations needing authorization would look like ftp://username:[email protected]/file/path/name.example for an FTP link and http://username:[email protected]/file/path/name.example for an HTTP link.

• Is my sendspace Premium™ file storage space secure?

  Yes. The administration of the account and the listing of files in it is password-protected. Your files can only be accessed if you provide someone with a download link. We do not have a search facility and never provide file information to others. You can upload encrypted files and store them on our servers in that form. All sendspace Premium™ files receive automatic backup on our server network so they still always available if/when hardware fails.

• Who is able to delete the file?

  The file can only be deleted by the account holder and sendspace. After you have uploaded a file you will be given a special link to delete the file. If you selected an email confirmation the delete link will be included in that email. If someone uploads using a DropBox, they are not given links or sent an email. Only the DropBox account holder can delete the file. Registered users can edit details and delete their files in their 'My Files' page. Recipients of your files are unable to delete (unless provided with the delete link) or edit them.

• I lost the file deletion link, what should I do?

  Registered and logged in users can delete files in their account by going to My Account/My Files.
  We cannot establish that you are the uploader of the file(s) if you were not registered, logged in, and no longer have the delete link.

• How long does a file remain available for a sendspace Premium™ account?

  Your files will not be deleted for as long as you retain a sendspace Premium™ account and they comply with our terms of service. Unlike some other service providers, we do not limit the number of downloads per file. sendspace Premium™ account administrators are also able to set a maximum number of downloads, for example, 10, and set a time limit, for example, 10 days, if they wish. This is administered in MyFiles, in Mysendspace. sendspace Premium™ is made available with as few imposed limits and as many options as possible, making it the ideal, flexible, business solution.

• Can I set my own download limits?

  Yes. sendspace premium members can choose to only allow a certain number of downloads of their files, for example, 10, or set the file to become unavailable after a certain time, for example, 7 days. If both limits are set, it's whichever comes first that is applied. Once the limit has been reached, you can choose whether or not the file is deleted, or saved in your folder for sharing again at another time. This is administered in MyFiles, in MySendspace.

• Do you backup uploads in case of hardware failure?

  Yes we do. Your uploaded files are protected by automatic backup and Network redundancy protocols designed to minimise downtime. We have a 99.9% uptime and our engineers are available 24/7.

• Why is my upload speed limit so slow?

  We allow uploads without speed restrictions. In fact, some of our users can upload files at over 100mbps a second! However, if you are connected with a typical broadband connection, you should get around 500KB-5MB per second for send/upload speed. This is because broadband providers set a much lower rate for upload speeds than download speeds. This will depend on your broadband connection and is in no way related to sendspace or our servers. sendspace Premium™ users have the option of further restricting the upload speed themselves if they wish to reduce the impact of uploading on their Internet connection.

Download Questions:

• How fast can a file be downloaded?

  The actual download speed achieved is dependant on the downloader's type of connection to the Internet and traffic using the Internet at any given time. All sendspace Premium™ files are offered without speed limits to all recipients. It is also possible for your recipients to download more than one of your files at a time.

• How many simultaneous downloads of my files can sendspace handle?

  We have the capacity to serve all requests for your files. Download slots will always be available.

• Can a broken download be resumed?

  Yes. Recipients can resume broken sendspace Premium™ downloads using a browser or software that supports this, like the Wizard tool. They can also use a download accelerator if they wish. Please keep in mind that we do not guarantee resumes of broken downloads and success depends heavily on the software being used.

• I lost the file download link, what can I do?

  You, as an account administrator, can view and edit details for your uploaded files in 'Mysendspace/Myfiles'. If anyone contacts us to enquire about a file location, we will not give it, in order to maintain your file security. Only the sendspace Premium™ account administrator is authorised to reveal the download location of their files.

• Can users search sendspace for files?

  No. The account administrator determines who has access to any of their files. For copyright and privacy reasons we will not provide file links or a search facility to anyone else.

• Who can download the files?

  Anyone, anywhere in the world, as long as they have been given the download file link.

• If recipients share an IP or use a Proxy - can they still download?

  Yes. sendspace Premium™ files are available without restrictions. A proxy server, or a shared IP, allows many computers on a network to share a single IP connection to the Internet. It is commonly used at places of employment, universities and some Internet Service Providers.